Grounds for complaints
An institution may complain on procedural grounds if an evaluation has not been carried out with due consideration to the Guidelines or the Charter of Conduct for Pool Members.
Overview of steps
The complaints procedure consists in a series of steps:
- Following a site visit or receipt of the evaluation report, the institution can lodge a complaint on procedural grounds within one month. Complaints are made in writing by the head of the institution concerned. They are addressed to the IEP Secretariat, Avenue de l'Yser 24, B - 1040 Brussels – Belgium. The institution should explain the ways in which it considers that the evaluation was flawed.
- Receipt of a complaint is acknowledged within a fortnight by the Steering Committee Chair.
- The Steering Committee Chair will investigate the matter with the institution and the evaluation team.
- The Steering Committee Chair determines what action, if any, will be taken in response to a complaint and will inform the evaluation team and the institution.